When the council re-laid the pavements in the Meadway (a road in my ward on a steep hill) they re-laid them at some points at a different and higher level. This caused particular problems outside one house where the change in level resulted in the householder bumping the silencer on his car every time he tried to use his drive. A number of phone calls to the Highways department later and said householder was left somewhat frustrated by the lack of responsiveness.

The Highways department are usually very good at responding to me, but then I can go to the top and work down. I asked a couple of weeks ago if they could look into this particular case. A visit to site duly occurred and a promise that remedial work would be undertaken was made. Then it all went quiet (probably the snow!) Another reminder from me and this morning the work has been done.

Clearly there are issues with managing enquiries and complaints that require investigation. Barnet are looking at a new customer relationship system (at last) and I hope that that can bring some much needed improvements.